CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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CX Leader of the Year on Rethinking NPS, Agent Experience and Surveys
From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.
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Beehiiv Launches AI Media Library & Getty Images Integration
Newsletter platform unveils centralized asset hub with built-in editing and direct access to licensed visuals.
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Webflow Adds Claude Connector for AI-Driven Site Management
Anthropic's Claude can now design pages, manage CMS content and run audits directly in Webflow.
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Insights, Infrastructure and AI: What Real CX Maturity Looks Like
Holiday Inn Club Vacations, United Rentals and Shipt show how AI, ROI alignment and cross-functional structure define enterprise CX in 2026.
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OpenAI CEO Sam Altman Says AI in Customer Support Is 'Doing Great'
Sigma Connect
